Customer Testimonials
Amazing at customer service and care. Truly thankful to receive the service provided at a tough time where I needed a vehicle. I would recommend Subaru Monroeville, Carl was so professional. Everything I needed was taken care of in the most timely and professional way! I’m truly thankful for the service they provided me with there. I couldn’t thank them enough!
When I called about my cars issue I the person that I talked to took care of my problem right away. I highly recommend yinz and speak highly of the dealership to everyone that I talk to
Service dept sent video of my car and Carl the service manager kept me updated
Very pleasant and cooperative Let you know what’ they are doing to your car Comp things
The counter person, Carl Giannuzzi, was very helpful with helping point me in the right direction to get the radio replaced in the car. He is very knowledgeable and personable.
Service is excellent! My questions are always answered. I am greeted n a timely manner when I pull in. And I am kept apprised of what is going on with my car while I am waiting. The location is very convenient fur me as well.
I had another great experience at Number 1 Cochran! I especially love getting back a freshly washed car.
Excellent service very friendly people our only place for service always a great service experience
My Experience dealing with #1 Cochran of Monroeville was very comfortable one. They made my buying process easy and everyone very kind. Jamie, the young man who helped me from beginning to end was very helpful, patient, and was very knowledgeable.
Service was easy to schedule and met my preferred timing. The service was exceptional and kept me appraised during the work. Cost was as expected and service manager saved me money where possible
Service staff communicate well and are very professional. Car oil change was provided in a timely manner.
Dealership is okay. Don’t like the Misc charge, I’m sure most people don’t notice it.
Professional work. However, did not reset clock. Time to finish estimate was off. Cafeteria closed, told it was open.
Cochran has been great with service fir my Subaru Forrester. I especially appreciate Carl Gianuzzi and the Cochran Service Team.
Great service great people always I love my Subaru it’s my 5th one crosstrek
Thank you for the great care you are giving to our car. We feel safe and secure knowing you are doing an excellent job
This visit was a rip-off. They took advantage of my situation and literally I spent thousands of dollars. Had the service advisor thought this as his own money and would have done some more due diligence, would have felt better. I have also been recommended for axle change for more than a year. After this visit, I got it inspected from a third party and their recommendation was you don’t need that replaced. Quite disappointing to see your dealership taking your loyal customer for a ride. Very unprofessional. If you care about the customer then, I would recommend to ... Read More DealerRater - May 14, 2025
Their finance process is absurd. It took me four hours to pick up my lease. It took me 3.5 hours to buy that lease and it would have taken much longer had I not spoken up. Don’t hand me an ipad to fill out an application that you could have emailed me a link to. Why do I have to sit there while you process my paperwork when you can prepare it on your own and schedule an appt when you’re finished? This is the last car I will buy from this dealership.
Eric was great about reassuring me that my issue could be resolved, and it was. It took a while, but it got fixed before the weekend which was much appreciated!
Everyone was helpful and kind while my husband and I were selecting our car. Would return to the dealership for future purchases
This dealership is very friendly and out going to help you in any way that can. Treated me like as if I was one of the family. This is the 6 Subaru I have bought there. My son has bought 2.
Nino was very polite and informative. Service done in time quoted. Clean waiting area and restroom.
The place for work and for waiting are clean neat and comfortable. Carl is great at explaining want my car needs without making me feel stupid about cars.
They preformed warranty work no charge … very easy to get a service appointment and drop off to pu tge next day
I always have a pretty good experience at Cochran Suburu Service department. Carl always helps me in the service department is very nice He doesn’t force different services on me and helps me decide what the best is.. He’s always patient, and he always answers all my questions and gives me the best deal he can and I have a good experience for being at a service appointment. I still want a real answer though on if Subaru service accepts competitor coupons for service? Thank you.
Great service. Knowledgeable staff. Genuine Subaru parts installed with expertise. Easy scheduling. Easy pickup. Excellent
Great service they were much faster than I expected nice touch they also washed it .
Easy to make an appointment. Explained everything. Pleasant and informative.i have been going to Cochran Subaru for years
Erik met my expectations and I only waited 60 minutes for my 54k service on my WRX.
Great service team and great customer service. Eric was very helpful and communication was very good!
The service department is always polite and attentive. You have great customer service. The price of service is on the high side.
Mandy’s handling of my service situation was excellent. I feel she is an outstanding service representative.
I was there to get my car inspected. Mandy in the service department is AMAZING! Never went into the showroom.
Great job all around. Thanks especially to Mr. Herzog for all of his attention and help.
Everyone nice and Harry our salesman was thorough and not pushy and made car shopping a pleasant experience
Every thing went very smoothly with this purchase. The dealer even took my car to a nearby affiliated dealership when they lost power the night before my scheduled delivery. Great customer service!
They followed my lead, answered my questions, worked through a storm, and made things work at last minute for me to get my car.
Everyone was very helpful and super kind! I received great service and in a timely manner!
Mandy always provides great service, maybe not always what I want hear but, she’s honest. I trust her recommendation and I know she’s going to get it done right.
Nick Bovo was our sales man and was great to work with on purchasing my sons Car. He showed us what we came to look at and test drove the suvs while explaining all features. When nothing seemed right, he showed us a 2024 Legacy with a little over 5,000 miles. It was perfect. My son loves the car. The experience was extremely positive. The used Finance manager was on xxxxxx we had to use the Cadillac finance manager. Took a little longer, but all was well. We highly recommend Nick. He made the whole process seamless.
Friendly people but 120 for wipers is a lot in my honest opinion in today's economy
Love the free first oil change policy. Always courteous and helpful when I bring my car in fir service
I have purchased several cars from this dealership and have always had exemplary service. First working with JR DaSilva on several cars and most recently with Mike DeSilva, both have gone above and beyond to create a great experience, making sure I was 100% satisfied with my new car. Additionally, during subsequent visits over the years for car inspections, etc. I have also received excellent service - I really appreciate that team members frequently check in to provide updates on the service. All in all a great team!
Mandy in the service department was such a big help. The power was out and she still took the time to speak with me and gave me her card so I could car her to get my car inspected. When the power came back on she gave me a call so I could get my car inspected because I was two day late.
Freaking awesome! You feel like they’re in this purchase with you, not just for profit.
Excellent service, no hassle prıcıng! Pleasant, knowledgeable and helpful sales people. Andy made me feel that ı was there as an honored guest and friend. Most pleasant experience. Good car. Happy to recommend.
Carl was awesome! Loved dealing with him. He was very upbeat , positive and professional. He got me in right away and provided a courtesy car when they were unable to fix the problem in one day. Top notch employee!!
I’m always impressed with how easy it is to make an appointment. They keep me updated and do quality work.
In general, the dealership and the service department seemed to be just fine although I do believe there may be staffing issues and a shortage of mechanics which resulted in my delayed retrieval of my car by 24 hours
Excellent Service, work is always done professionally and in a timely fashion. Always explains things that were done to the car.
#1 Cochran Subaru lives up to their name! They’re definitely #1 in my book. Their service people are thorough and Erik Hertzberg is always super helpful and explains things well for me. This is a trustworthy establishment.
Very customer friendly and professional staff especially our sales agent Andy Dang. They were able to locate exactly the model, color and features for the car that we purchased.
They did the service I asked them to in a reasonable amount of time. The waiting room was nice.
They got me the exact car that I wanted! I am very happy with them.
I recommend the service department. The service was prompt and Erik was helpful to explain the process clearly.
The service advisor was prompt and direct when I arrived. He also got resolution with a coupon promised. My wait time was as expected. I was treated with respect and all steps were explained completely.
Was very pleased from the start - putting down deposit to reserve the car to the end- pick up the car day !
Appreciate all the support with scheduling when my regular service person was not available. Mandy caught up with me and made sure my needs were taken care of. Thanks to her and the other service.staff!
Andrew was very helpful and patient. Felt he was willing to help and find a car for my son.
Everyone was friendly and professional especially my service advisor Mandy, to help me as a long time customer
Great service, friendly and professional employees, express service is exceptional, I am confident that my car will be properly serviced.
The sales department was excellent. Service not very timely. Oil change appointment-took 2 hours
Harry Gosnell and Chris Grobmyer were superb! Couldn't have asked for better people to take care of me. They did everything possible to make sure I was taken care of. Very appreciative of both of them taking the time and effort. Thanks, guys!
This is the 4 or 5th car we purchased from Cochran. We always have great service otherwise I would not keep coming back
People are very nice. Appreciate great attitudes the work was completed as planned. They also stayed within the time I had set
Quick, efficient service with clarity on any & all questions. Also, my pups were welcomed and loved on by people which makes them happy (which makes me happy).
Carl is very friendly and accommodating. Service was thorough. Its nice to know I can trust this dealership.
Everything you would want in a dealership repair service. Easy to schedule, comfortable to wait, competent work.
Its was an awesome experience first time buying a new car with Brian Weiss, Jamie, and Manager Jim Pint even the front disk staff They are dedicated to the customer's to help all the way through. I thank God because I got my new car with love,peace and joy in the Holy Spirit of God. I thank for the staff of # Cochran subaru monroeville for their service and dedicated to help our needs. God bless # cochran subaru monroeville you all did a great job.
Very good experience at Cochran Subaru. The service advisors kept me informed and were very friendly.
Everyone was polite and professional. Harry took the time to explain all the new updated safety features on the 2025 Forester.
Service team is helpful and so respectful. Carl did a great job keeping me informed.
I went for the my first 6000 mile oil change and tire rotation appt and it went great. Customer service was excellent and I was in and out in no time.
Competent, friendly service with minimum wait time. Invoice explained.Overall positive service call experience visit
Great service and most of all the staff and I mean all of them are knowledgeable and professional. Absolutely the best😊
Erik and the rest of the team are fantastic! Thanks for your patience and help!
The staff are always professional, personal, kind and honest at each appointment. That is why I return year after year.
I purchased a Premium Crosstrek at Baierl Subaru for less than the Base Crosstrek at Cochran and got the 3.9% interest rate I asked for but was denied at Cochran. My credit score was 833.
Outstanding salesman, and great technical assistance after the sale. Enjoying our car so very much.
Took car in for inspection, oil change and tire rotation, chose to wait and everything was done on a timely basis!
I really appreciate the attention to detail of the Cochran staff. The quick and friendly service is great and much appreciated. I was able to easily make an appointment.
I know Matt from last 10 years and was taking my legacy to him for all the services ay bowser. When I find out he is working for #1 Cochran I called him and brought my new car to him. He is excellent advisor and very honest with his work . Will definitely keep bringing my car there in future and recommend others too.
It was very clean, staff was very friendly; the waiting room was comfortable, nice experience
Everything was amazing. From start to finish I was kept informed of what was happening and staff were available for questions. The appointment was shorter than I anticipated. I’ve been so happy with every experience from buying my car to the service.
I had a good experience, but they seemed to be over scheduled, I was there for over 2 hours for an oil change and state inspection. I did get one text message update about an hour in, but no one came to ask me about the recommendations for at least 30 minutes after the text came in. Overall it was a good experience and I will return in the future.
Called for a minor repair and they got me in right away; didn’t have to wait for an appointment.
Cochran has been a great location to work with. I am kept up to date when I am there, and I know my car is being taken care of well.
The personnel were very courteous and professional, the service to the car took longer than expected but I was okay with that. But my husband has NO patience and I think he went out to the front desk and spoke with Erik. Now I must apologize to Erik for my husband’s behavior, I am so sorry. Please accept my apology Erik.
Overall I had a pleasant experience purchasing my new car here. Harry did an amazing job and I had a really great test drive experience.
Excellent experience for my most recent service appointment. A considerable amount of work was completed well within the promise time. The shared link of my vehicle’s condition and the video from the technician was nice to see. Highly recommended for your Subaru needs!
I had a great experience with Jeff and Bryan. Jim did the finance and explained everything and made the process very easy
Excellent customer service. Great and warm people. Listened to our problems and situation. Please keep up the good work
It has been a great experience at the car dealership. Harry, Good News, was very helpful and very nice!
Carl is always #1 always goes above and beyond to be helpful informative and timely
Every one is so competent and friendly. Can’t beat it. They will be mt dealership for life
They did a great job. Excellent service. Wonderful work. Good thing. Give them all a raise.
Very knowledgeable and helpful salesman, Andy Dang. No pushing, customer first. Well organized, clean showroom. First rate, pleasant experience
This is the second car I have purchased from #1 Cochran(the first certified used one) From start to finish it was a great experience. Nick(my sales guy) and Tim(finance) were great to work with. This is the second WRX STI I’ve purchased from this dealer and could not be happier. 10 out of 10 would recommend to a friend or family memeber.
Great service. Enjoyed working with Harry He gives a complete test drive so you have an understanding of the quality of a Subaru.
Everything was great and all people were amazing thank you. Sales man was perfect. Thank you